Technician A states that if one rear shock is leaking, both should be replaced. Technician B insists the rear axle must be supported before removal. Which technician is correct?

In this scenario, both technicians present valid points that are important to consider when servicing shock absorbers.

Technician A states that if one rear shock is leaking, both should be replaced. This is a common practice in automotive service because shock absorbers work in pairs. If one shock is failing, the other is likely nearing the end of its life as well, and replacing both at the same time helps maintain balanced handling and ride comfort.

Technician B emphasizes the importance of supporting the rear axle before removing the shocks. This is critical for safety and to prevent damage during the removal process. When shocks are removed, the rear axle can drop or shift, which could potentially lead to injury, misalignment, or damage to connecting components. Supporting the axle helps maintain the proper position and prevents sudden movements.

By acknowledging both aspects, it's clear that both technicians are correct in their reasoning. Replacing both shocks promotes effective vehicle function, while supporting the axle ensures safe and proper removal of the components.